This Riad is horrific. Arrived and told room wasn't ready. We waited, and waited, and waited. The owner was too busy bitching about other guests to me! The rooms are filthy, bathrooms are worse. I can't comment on the breakfast because I was so keen to leave that I didn't stay for it!

Definitely a bad hotel. We booked this Riad in advance. However, when we arrived there, they told us that the Riad is full and took us to another place where is a dirty room. They told us that that is the only available room and we need to pay the same price as that of the room we saw on the internet. It's ridiculous. We refused and had to find another hotel. That is quite a bad experience.

Absolutely love this beautiful piece of Medina history in Fez. My husband is from Fez and this place is next to his family home. Large rooms, very spacious, clean linen every day, hot tea in the roof overlooking Medina and old Fez. The staff here is always friendly, kind and accommodating as they are family. I do recommend this wonderful place to anyone coming for a visit. Al hamdullilah ????

Chaos, disrespect for the guests, difficult contact with the owner and manager, noise + absurd practice of not-providing guests with the key to the entrance door - consequently, repeated ringing, knocking, hitting ant banging to the door by more and more frustrated guests, who weren't able to get inside the riad, also in the middle of the night. Because no member of the staff was present at the building. We opened the door to the other guests and were left in by the other guests (who informed us, that they were having party with the owner and the manager at the terasse...). As a consequence we slept that night about 4 hours. The building itself is neglected, maintained at a minimum of financial outlay. Ground floor rooms = zero chance for a peaceful sleep and elementary privacy. I would definitely not recommend it. It was the Worst accommodation in Morocco (including night in the desert and in the mountain lodge). We left the riad after one night and were not able to get our money back (including money for the next night and the cab to the airport, which is 30 euro). Because manager vanished into thin air after confronting with us, owner was constantly unavailable and the only physically present person, which is lady who takes care of the food and cleaning, speaks only maroccan and had no intention of contancing her supervisors. DO NOT GO THERE.

This place could be nice....but the guys working looked not interested, didn't know from our booking, discusses the fixed price, room not clean, one looked drugged, smoked themselves inside even there was a sign for not to smoke....shall I continue